CORE MODULE

Troubleshooting Common Field Mapping Issues

Learn how to identify and resolve common field mapping issues in CX Platform so your data is correctly validated, transformed and applied across communications and workflows.

This is where the primary tutorial content will be published. Each guide should open with a brief explanation of what the user will accomplish, followed by step-by-step instructions organised in logical order. Use screenshots or annotated images to support key actions, and keep each step focused on a single task so users can follow along without losing their place.

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Where relevant, include callout boxes to highlight important notes, prerequisites, or warnings before the user begins.

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document.addEventListener('DOMContentLoaded', function () {
  console.log('Knowledge base page loaded');

  const accordionItems = document.querySelectorAll('.accordion-item');

  accordionItems.forEach(function (item) {
    const header = item.querySelector('.accordion-header');
    const content = item.querySelector('.accordion-content');

    if (!header || !content) return;

    header.addEventListener('click', function () {
      item.classList.toggle('is-open');

      const isOpen = item.classList.contains('is-open');
      content.style.display = isOpen ? 'block' : 'none';
    });
  });
});

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If the tutorial references settings or features covered in another guide, link to that guide using the anchor or cross-reference conventions defined in the knowledge base structure rather than repeating the content here. Close each tutorial with a clear confirmation of what the user should see or expect when they've completed the steps successfully, and suggest a logical next guide where applicable.

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